Refund Policy – Crockry.com
At Crockry.com, we take great pride in manufacturing and delivering premium-quality crockery to customers across the globe. Every product undergoes strict quality checks before it reaches you. However, in the rare event that a product arrives with a manufacturing defect, we stand by our promise of customer satisfaction and offer a hassle-free refund policy.
Eligibility for Refunds
You may be eligible for a refund under the following conditions:
- The item delivered has a manufacturing defect (such as cracks, chips, faulty glazing, or structural flaws).
- The defect is reported to us within 7 days of receiving the order.
- The product must be returned in its original packaging with proof of purchase (invoice/order ID).
Please note: Refunds are not applicable for damages caused by mishandling, misuse, or normal wear and tear.
Refund Process
- Step 1: Contact Us
- Email: deepalixion@gmail.com
- Phone: +91 9820258898
- Provide your Order ID, product details, and pictures of the defect for faster processing.
- Step 2: Verification
- Our Quality Assurance team will review the claim and confirm the eligibility.
- Step 3: Refund Initiation
- Once approved, refunds will be initiated to your original method of payment within 7–10 business days.
- You will receive an email confirmation once the refund is processed.
Important Notes
- Refunds are strictly limited to manufacturing defects only.
- Shipping charges (if any) are non-refundable.
- For international orders, currency conversion charges and bank fees may apply, which are beyond our control.
- We do not offer refunds for customer preference, change of mind, or incorrect product handling.
Need Assistance?
We are here to help! If you have any queries about our Refund Policy, feel free to contact our Helpdesk:
- 📧 Email: deepalixion@gmail.com
- 📞 Phone: +91 9820258898
At Crockry.com, our goal is to ensure that every dining experience with our crockery is elegant, reliable, and memorable.
